Accelerate Performance Over Time

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Solutions

Our solutions leverage assessments and benchmarking data to provide tailored insights into critical aspects of your organization’s digital and customer experience transformation efforts. Use these insights to make the right decisions and get on track to achieve top performance.

Improve Digital Operations & Capabilities

Compare essential characteristics of your digital organization—such as its ambition, road map, resources, structure, budget and responsibilities— against your peers. Plan a series of actions to build an industry-leading team.

Assess your firm’s current state of digital excellence as indicated by the maturity of your digital capabilities. Understand all of the factors accelerating or hindering its adoption by customer-facing teams.

Determine the performance of your digital services and platforms (the “factory”) by setting the size, scope, and resources of the investment. Compare other critical inputs like ambition, structure, and governance against the output.

Deliver Customer Experience Success To Patients, Physicians and Payers

Review how well your customer teams’ plans comply with the overall multichannel engagement opportunity against customer preferences, your own strengths, and competitor activity.

Measure how well customers perceive the interactions they have with your company. Make the CXQ® the ultimate KPI on how you benchmark against thousands of Pharma to patient, physician and payer interactions.

Review the performance of digital initiatives such as websites, emails, tablet details, and campaigns and compare it like for like with the performance of your competitors or against overall best practices.
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I’ve worked with the DT team across digital initiatives of all sizes. I find them extremely knowledgeable and passionate about customer experience in the digital space. I think they’re one of the key thinkers in the pharmaceutical industry on this subject.

Global Head, Digital Transformation

Make Data Driven Decisions

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Operations evaluated to discover digital opportunities, identify gaps between current capabilities and those of industry digital leaders
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Patients, physicians and payer interactions analyzed and benchmarked using our proprietary CXQ® impact methodology
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Digital touchpoints reviewed across key therapy areas, which means that we know what excellent customer experience means

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