Accelerate Performance Over Time
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Our solutions leverage assessments and benchmarking data to provide tailored insights into critical aspects of your organization’s digital and customer experience transformation efforts. Use these insights to make the right decisions and get on track to achieve top performance.
Improve Clinical, Medical and Commercial Digital Operations & Capabilities
Compare essential characteristics of your digital organization—such as its ambition, road map, resources, structure, budget and responsibilities— against your peers. Plan a series of actions to build an industry-leading team.
Assess your firm’s current state of digital excellence as indicated by the maturity of your digital capabilities. Understand all of the factors accelerating or hindering its adoption by customer-facing teams.
Determine the performance of your digital services and platforms (the “factory”) by setting the size, scope, and resources of the investment. Compare other critical inputs like ambition, structure, and governance against the output.
Deliver Customer Experience Success To Patients, Physicians and Payers
Measure how well best practices are embedded within your company and learn how to turn customer experience into a competitive differentiator for your organization.
Review how well your customer teams’ plans comply with the overall multichannel engagement opportunity against customer preferences, your own strengths, and competitor activity.
Measure how well customers perceive the interactions they have with your company. Make the CXQ® the ultimate KPI on how you benchmark against thousands of Pharma to patient, physician and payer interactions.
Review the performance of digital initiatives such as websites, emails, tablet details, and campaigns and compare it like for like with the performance of your competitors or against overall best practices.
Up-skill your employees on the key concepts and core capabilities of Customer Experience to foster a continuous learning environment and drive a collective customer-centric vision.
DT Consulting takes a stimulating and challenging approach, coupled with in-depth knowledge and a deep understanding of digital excellence. DT is a very high-quality partner that combines strategic thinking with practical implementation in a diverse range of projects.
Global Head, Digital Transformation