Accelerate Performance Over Time
Request for Proposal for Services
Our solutions leverage assessments and benchmarking data to provide tailored insights into critical aspects of your organization’s digital and customer experience transformation efforts. Use these insights to make the right decisions and get on track to achieve top performance.
Improve Digital Operations & Capabilities
Compare essential characteristics of your digital organization—such as its ambition, road map, resources, structure, budget and responsibilities— against your peers. Plan a series of actions to build an industry-leading team.
Determine the performance of your digital services and platforms (the “factory”) by setting the size, scope, and resources of the investment. Compare other critical inputs like ambition, structure, and governance against the output.
Deliver Customer Experience Success To Patients, Physicians and Payers
Measure how well customers perceive the interactions they have with your company. Make the CXQ® the ultimate KPI on how you benchmark against thousands of Pharma to patient, physician and payer interactions.
I’ve worked with the DT team across digital initiatives of all sizes. I find them extremely knowledgeable and passionate about customer experience in the digital space. I think they’re one of the key thinkers in the pharmaceutical industry on this subject.
Global Head, Digital Transformation