Practical, High-Impact Results
Senior Business Analyst
Digital and Customer Experience Solutions
Sheetal has more than three years’ experience in business research and analytics. She specializes in helping clients articulate their overall customer experience strategy, analyzing data, and driving meaningful recommendations. In her current role as Senior Business Analyst at DT Consulting, she is responsible for the setup and execution of client work in the CX practice, working closely with the client team to understand CX business requirements and pain points. Sheetal is involved in designing and running assessment frameworks, identifying and analyzing CX leaks across medical and commercial operations, and keeping DT’s clients attuned to their overall performance through CX measurement programs.
Prior to joining DT Consulting, Sheetal worked on a variety of market research projects with Fortune 500 companies in her capacity as senior business associate at ZS Associates. She has worked with clients from diverse backgrounds ranging from medical devices, high-tech products, education, and agriculture in the areas of competitive landscaping, market assessment, trend studies, and go-to-market strategies.
Sheetal received a bachelor’s degree (B.A. Hons.) in political science and economics from Guru Nanak Dev University and a master’s degree (M.B.A.) from Vedica Scholars Programme for Women.