Natalie has 5 years of cross-sector customer experience from her roles within industry and consultancy. Since starting her career, Natalie has successfully embedded interaction analytics for multiple organizations to automate insight generation, monitor performance and improve customer experience from data.
Prior to joining DT Consulting, Natalie was a Customer Insight Analyst at Davies Group, where she uncovered customer pain points and improvement opportunities from voice of the customer surveys and interaction analytics. Throughout her roles, Natalie uses data insights to boost customer experience and foster a culture for continuous improvement.
Natalie received her postgraduate diploma in Management from the University of the Witwatersrand in South Africa after her bachelor’s degree (with hons) in Linguistics from the same University. Natalie also is a level 1 Lean Six Sigma Black Belt.
