Practical, High-Impact Results
London, United Kingdom
Hannah has more than a decade of experience working with commercial and technology leaders focused on digital and customer experience transformation. She advises organizations on how to evolve their customer offering to take advantage of digital capabilities and develop the internal competencies required to effect this transformation. In her current role as Director of Customer Experience, she leads DT’s customer experience practice, guiding the world’s largest pharmaceutical firms towards creating deliberate, holistic experiences for customers that leverage digital channels and deliver business value.
Prior to joining DT Consulting, Hannah was a principal consultant at Forrester Research, where she worked with organizations developing customer experience strategies. These holistic strategies encompassed both the intended external experience delivered to customers and the internal capabilities required for customer experience operational success. Before that, she was a manager at Deloitte Digital, specializing in transforming firms’ customer multichannel propositions and managing the resulting operational impacts. Hannah started her career at Accenture working on business transformation projects across a range of industries.
Hannah received a bachelor’s degree (B.A.) in management studies from the University of Nottingham.