Practical, High-Impact Results

DT Consulting - About Us

Eleni Lee


London, United Kingdom

Customer Experience

Eleni has been working as an advisor and dedicated thought partner to senior customer experience, marketing, and digital leaders globally for more than eight years. Her experience spans multiple industries, which has given her a valuable perspective on how to identify and creatively solve both unique and shared business sector challenges. Eleni has worked closely with clients to help improve their customer outreach capabilities to drive retention and growth and develop effective internal mechanisms through cross-functional collaboration, communication, and governance. She is passionate about supporting leaders in their quest to solve challenges and inspiring them to drive change and ROI in their organizations.

Prior to joining DT Consulting, Eleni was a senior principal advisor at Gartner. In this role, she helped C-level executives and their teams focus their efforts, deal with business disruption, and address recurring and emerging business challenges in areas such as customer journey mapping, content management, and strategic planning. Her expertise includes building and running client workshops, headlining executive events, and crafting implementation tools to help clients execute their projects more effectively and at scale.

Eleni received a bachelor’s degree (B.Sc.) in business management with marketing from Royal Holloway University and a postgraduate degree (M.Sc.) in media and political communications from the London School of Economics.

Past Experience


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