Customer Experience Training
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What:
DT’s Customer Experience Training equips your employees with relevant and practical Customer Experience skills and knowledge fundamental to delivering great experiences. The training is a combination of self-serve Customer Experience Fundamentals training videos, webinars and group workshops. Embedding the Customer Experience training within your organization can help drive a collective customer-centric vision, align teams across the business on the key concepts of Customer Experience and foster a continuous learning environment by enabling shared learnings.
The DT Customer Experience Training sits in line with the our CX Maturity Assessment which spans the entirety of the Customer Experience life cycle, from building a case for Customer Experience, designing and enabling Customer Experience through to measuring Customer Experience.
Why it’s important
What it provides
- Customer Experience Maturity Assessment assesses and identifies the type of Customer Experience training that is right for your organization and designs a tailored approach for your teams.
- Customer Experience Upskilling offers a selection of Customer Experience training modules, webinars and workshops that meet the needs of your organization.
- Customer Experience Thought Leadership provides pharma-relevant thought leadership and insights that brings Customer Experience real-life examples and data to your organization.