Case Studies

Understand and Define Customer Engagement to Enhance Regional CX Strategies

Establish Central Capabilities for Data-Driven Omnichannel CX in Three Markets

Understand Patient Expectations in Europe to Improve Multichannel CX

Take Control of Digital Disruption and Enable New Ways of Working

Evaluate the Impact of Omnichannel Activities and Design Omnichannel Engagement To Drive Sales Growth

Use CX Insights to Boost Multichannel Success for European GPs

Understand HCP Preferences to Enhance Their Customer Experiences

Assessing and Setting a Direction For a Digital-First Customer Engagement Operations Organization

Develop A Strategic Plan For Brand Commercialization Across European Markets

Benchmark and Roadmap CX Differentiation Via Omnichannel Engagement

Develop Relationships with Patients, Physicians, and Payers via CXM

Accelerate New Multichannel Capabilities via Customer Engagement Training

Create Customer Engagement Planning Frameworks for CX-Based Differentiation

Boost Adoption of Content Hub Services via Benchmarking and Continuous Process Improvement

Implement CXQ® in a Global Pharmaceutical Firm

Scale HCP Feedback Across Touchpoints to Boost CX in 20+ Markets

Evaluate the Competitive Digital Landscape to Improve Global Asset Unification

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