Take Control of the Digital Disruption Around You

We help life sciences companies lead their large-scale digital transformation efforts for continued customer experience success.

Clinical | Medical | Commercial

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Prime Your Large-Scale Digital Transformation Efforts For Customer Experience Success

As executives, you’re confronted with uncertainty in a world of rapidly changing customers, aggressive digital disruption, and a staggering pace of healthcare evolution. In this sea of change, our seasoned team of consultants stands ready to help you act faster and execute better in order to take advantage of business opportunities. Underpinned by proprietary measurement tools and deep pharmaceutical experience, DT consultants have the power to inform your strategy, optimize your operating model, and inform your technology decisions. We can help you to accelerate key transformation within the life sciences enterprise through technology. Harness the full power of DT Consulting’s capabilities and gain a competitive edge that improves customer experiences for patients, physicians, and payers; boosts top-line sales growth; and lowers the cost of execution.

Our Latest Developments

Read our recent research at Latest Insights

Patients seeking and receiving care depend on a complex system of health providers—an environment in which pharmaceutical companies play an important role. When seeking care, patients gravitate to experiences that other patients rated well; when receiving care, they prefer experiences that consistently meet or exceed their expectations. To understand how well pharma firms deliver experiences when directly interacting with patients, DT Consulting teamed up with Carenity, a leading digital patient platform, to field an online survey to 763 patients in the US and Europe. While our respondents paint a bleak picture of their direct interactions with pharma firms, their responses clearly show where companies can improve their patient experience efforts.

DT Consulting By Numbers

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Life sciences operations evaluated to discover digital opportunities, identify gaps between current capabilities and those of industry digital leaders
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Life sciences to patients, physicians and payers interactions analysed and benchmarked using our proprietary CXQ® methodology
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Life sciences digital touchpoints reviewed across key therapy areas, which means that we know what excellent customer experience means
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Life sciences brands under management throughout the commercialization life cycle, from strategy to execution as one global team

How We Help

We help life sciences companies lead their large-scale digital transformation efforts for continued customer experience success.

As a strategy consulting firm, we drive transformation by building capabilities required to help life sciences companies thrive in the digital age for continued customer experience success. Engaging with DT Consulting means clients will harness the power of data, capitalize on new technology, transform into intelligent operations, master customer experience design, and build customer-centric, digital talent and culture. Together with our execution partner, Indegene, we can lead your multi-channel programs, all the way to complete responsibility of your assets.

Clinical | Medical | Commercial

Our Services

Digitally transforming businesses to deliver outstanding customer experiences is a complex process. Our dedicated, complimentary research program focuses on the drivers behind digital excellence for customer experience success and gives you unique insights into the opportunities and challenges of this transformation.

Peer-facilitated Leadership Boards are great ways to address your specific questions in a confidential setting. Boards are only open to a select group of executives from centralized digital capabilities functions in clinical, medical and commercial operations and customer engagement teams at the world’s largest pharmaceutical firms.

Our proven methodologies, performance benchmark data, and best-practice insights from all major global pharmaceuticals combine to generate useful insights into how to achieve superior performance in digital excellence and create successful customer experiences.

Our experience ensures that your digital transformation efforts are on track for success. No matter whether you’re in the early stages of transformation and need to create a vision or a highly customized road map or are further along and need to fine-tune your programs or measurements, our consultants help you achieve digital leadership.


DT Consulting takes a stimulating and challenging approach, coupled with in-depth knowledge and a deep understanding of digital excellence. DT is a very high-quality partner that combines strategic thinking with practical implementation in a diverse range of projects.

Vice President, Commercial Operations Global Markets

Our Difference

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We’ve been digital transformation leaders in the life sciences ourselves—so we understand the practical effect our advice has on your day-to-day activities. Our experience and focus enable us to offer you simplicity; our solutions make it easier for you to manage complexity. You get access to experts who understand your business and have tackled similar challenges.


Our rigorous research process and proprietary consulting methodologies ensure that you get objective information from an independent source. As part of Indegene, we also have the resources to handle long-term, multisite projects with multiple workstreams. You get the best of both worlds: the agility and personal attention of a specialist firm backed by the resources and reach of a big player.


Years of focus on and dedication to digital and customer experience transformation has given us deep insight into the life sciences industry. We’ve augmented that depth with breadth: the capacity to provide advice on the entire spectrum of your operations, from clinical to medical to commercial. We can execute engagements end to end—from strategy to execution—and deliver at the scale you need.

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